Legal

At Pool Tiling Christchurch, we believe in transparency and protecting the interests of both our customers and our business. This page outlines the important legal terms, policies, and disclaimers that apply to the use of our services and website.

1. Terms of Service

By using our website or booking our services, you agree to our terms and conditions. These terms cover service scheduling, payments, cancellations, and responsibilities. Customers are expected to provide accurate information and ensure safe access to their property for our team. Pool Tiling Christchurch reserves the right to decline or reschedule work where site conditions are deemed unsafe or unsuitable.

2. Liability Disclaimer

While Pool Tiling Christchurch takes every precaution to ensure safety and quality, we are not liable for any damages resulting from misuse of the pool, neglected maintenance outside of our service visits, or pre-existing structural issues not disclosed during the initial consultation. Our liability is limited to the value of the services provided under the agreed scope of work.

3. Warranties and Guarantees

Pool Tiling Christchurch stands behind the quality of all workmanship. Our labour is guaranteed for a period of 12 months from the date of completion, subject to normal use and proper maintenance by the client. Warranties on materials, tiles, adhesives, and grouts are subject to the respective manufacturer’s terms and conditions. Service guarantees apply only to work explicitly outlined in the agreed written proposal or quote.

4. Consumer Guarantees Act 1993

Nothing in these terms and conditions limits or excludes any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (New Zealand). Where services are supplied to a consumer as defined under New Zealand law, those statutory guarantees apply in full and cannot be contracted out of.

5. Privacy Policy

Pool Tiling Christchurch is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). Any personal information collected through our website, enquiry forms, or during service booking — including name, address, phone number, and email — is held securely and used solely to provide and improve our services. We do not sell, rent, or share your personal information with third parties, except where required by law or with your explicit consent. You have the right to access and correct any information we hold about you.

6. Intellectual Property

All content on this website — including text, images, logos, branding, and design — is the intellectual property of Pool Tiling Christchurch and is protected under New Zealand and international copyright law. No content may be reproduced, distributed, or used in any form without prior written permission from Pool Tiling Christchurch.

7. Website Use

Our website is provided for informational purposes only. While we make every effort to ensure accuracy, Pool Tiling Christchurch makes no warranty regarding the completeness or currency of the information provided. We reserve the right to modify or discontinue any part of the website at any time without notice.

8. Governing Law

All legal matters relating to our services, this website, and these terms and conditions are governed by the laws of New Zealand. By engaging our services or using our website, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand, with proceedings taking place in Christchurch where practicable.

9. Contact

If you have any questions about these legal terms or our privacy practices, please contact us at our contact page. We are happy to clarify anything on this page.